At Moaadi, we understand and respect the importance of protecting the privacy of our customers (all users of Moaadi). This Privacy Policy explains how Moaadi (referred to herein as “the Platform,” “we,” or “us”) collects your personal information, the measures we take to safeguard it, and your rights regarding this information when you access our Services (including https://moaadi.com, our other websites, our mobile application, and any other related applications).

1. PERSONAL INFORMATION WE COLLECT

We obtain your personal information from various sources, including: • Directly from you – for example, when you fill out forms during registration or contact us. • Automatically generated data – such as information gathered through cookies and similar technologies during your interactions with our Services.

In some cases, Moaadi may be required by law to collect certain personal information from you as a condition of entering or maintaining a contractual relationship. Failure to provide this information may prevent or delay our ability to fulfill our contractual obligations.

2. INFORMATION COLLECTED FROM ALL USERS

When you use our Services, we may directly collect the following types of information: • Personal Details (e.g., first name) • Contact Information (e.g., telephone number, email address, postal code, mobile number) • Account Information (e.g., username, password) • Submissions and Communications (e.g., information provided in inquiries, survey responses, contractor ratings, or through any other contact channels available on our website)

3. INFORMATION COLLECTED FROM CONTRACTORS

For contractors using our platform, we may collect additional information, including: • Personal Details (e.g., date of birth) • Identification Documents (e.g., passport, national ID, residency card, driver’s license) • Proof of Work Capability (e.g., assessments, certifications, tangible evidence of work completed) • Payment Information

4. INFORMATION COLLECTED THROUGH YOUR USE OF OUR SERVICES

We also gather certain data automatically when you use our Services, including: • Technical Information – such as your device’s IP address, browser type, and operating system. • Usage Data – details about your interactions with our websites and mobile applications (e.g., pages visited before, during, and after your use of our Services). • Analytical Data – information derived from your usage patterns that helps us understand your interests, such as visit frequency and engagement levels, which can classify you as a regular or occasional user.

5. INFORMATION COLLECTED FROM OTHER SOURCES

We may also obtain personal information from external sources, which can include: • Personal Details (e.g., first name) • Business Information (e.g., trade name, legal or corporate name, names of owners and executive officers, trade registration details) • Contact Information (e.g., telephone number, email address, postal code, mobile number) • Advertising Preferences (e.g., products or services purchased, online ad interactions) • Public Background Information (e.g., media mentions, news about registered contractors in our Services) • Third-Party Complaints (e.g., complaints regarding contractors received via external channels) • Technical Data (e.g., information about the sending and receipt of emails, SMS, WhatsApp, Instagram messages, push notifications, and other similar communications)

6. HOW WE USE YOUR PERSONAL DATA AND OUR LEGAL BASIS

We may use your personal data for the following purposes:

• Identification and Verification: We use your login credentials (such as your username and password) to verify your identity and secure your personal data, thereby fulfilling our contractual obligations.

• Operating Our Services: By analyzing how you use our Services, we enhance the customer experience through product testing, site analytics, call recordings, and surveys. This processing is both lawful and essential for identifying and resolving service issues.

• Fraud Prevention: We monitor and analyze data to detect and prevent fraudulent activities (e.g., creating new accounts for banned users or submitting fake contractor ratings) to maintain a secure environment for all users.

• Communication: We may use your personal information to contact you regarding updates to our terms and conditions, respond to your inquiries, or notify you about important changes to our Services. This processing is necessary to ensure you are well informed.

• Marketing: Your information may be used to build a profile for marketing purposes, allowing us to send you personalized communications based on your interests and preferences. This helps us deliver marketing content that is relevant to you.

• Exercising Our Rights: We may process your personal data to enforce our legal rights, such as detecting or responding to attempts of fraud, intellectual property infringements, or breaches of our terms and conditions.

• Compliance with Legal Obligations: We process your information to comply with applicable legal, regulatory, or legislative requirements when such obligations explicitly mandate the use of your data.

• Enhancing Your Experience: Your data may be used to customize interactive elements and provide content that aligns with your interests, thereby enhancing your overall experience with our Services.

• Data Anonymization: We may anonymize your personal data so that you can no longer be identified, and this anonymized data may be used for other purposes.

7. HOW AND WHEN WE SHARE YOUR PERSONAL DATA

We may share your personal data with third parties under the following circumstances:

• Upon Contractor Registration or Profile Update: When you register as a contractor or update your contractor profile, the information you provide (e.g., contractor name, company name, city, uploaded images, company description, ratings, and other profile details) may be publicly accessible on Moaadi. Generally, this information is not considered sensitive; however, certain data may be withheld from public view under specific conditions (such as when a contractor is referred by a client).

• Client-Contractor Referrals: When a client refers a contractor, we share the client’s contact information with the contractor and vice versa.

• Dispute Resolution: In the event of a dispute between a client and a contractor, we may share relevant personal data with both parties, in compliance with applicable laws, and with judicial authorities if required.

• Service Providers and Business Partners: We may share your data with service providers and business partners who assist us with marketing, secure payment processing, order fulfillment, service improvement, online advertising, and communication support. These third parties are required to use your data solely in ways consistent with this Privacy Policy.

• Legal Requests: Your personal data may be disclosed to legal authorities, judicial bodies, government agencies, or other relevant parties when required by law.

• Business Transactions: In the event of a merger, acquisition, or sale of all or part of our assets, your data may be transferred to the relevant third party. We will take reasonable steps to ensure that the transferee processes your personal data in accordance with this Privacy Policy.

8. MODIFICATIONS TO THIS PRIVACY POLICY

We may update or modify this Privacy Policy periodically. If material changes occur in the ways we process your personal data, we encourage you to review this Privacy Policy regularly. The updated policy will be effective immediately upon posting, and we may notify current users of significant changes by any means we deem appropriate. Your continued use of our website or Services following such changes constitutes your acceptance of the updated Privacy Policy. We strongly recommend that you review our Privacy Policy alongside our Terms and Conditions on a regular basis.

This Privacy Policy is intended to ensure that your data is handled with the highest standard of care at Moaadi. If you have any questions or concerns regarding this policy or your personal information, please contact us through our website.